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  • What payment methods do we accept?
    We only accept cash by prior arrangement, or EFT payments, as acceptable methods of payment. Our Terms are payment in full upon placing your order. Once payment clears in the Alive Goods’ bank account, your product will be released / shipped to you. Notwithstanding, should we release or ship any products or goods to you prior to receipt of your payment, all goods remain the property of Alive Goods until paid for in full.
  • I’ve ordered my product – what is the shipping policy?
    As soon as we’ve received payment we will arrange collection of your package for the following work day. Once your package has been dispatched shipment can take anything from 2-7 work days.
  • I’ve placed an order, but I cannot make an immediate payment will my order be reserved?"
    We will reserve any order for 48 hours, but unfortunately after that the stock will be made available to the next customer.
  • Does Alive Goods have a cancellation policy?
    Unfortunately once your order has been processed and picked up by the courier the sale can no longer be cancelled.
  • What is your refund policy?
    We quality check each and every one of our products and goods by hand before shipping or delivering it to you, because we want you to be happy with your purchase. However, should any of our products contain any defects, you may exchange or refund your purchase, subject to the terms below.
  • Defective goods | For defective goods, our policy is as follows:"
    1 | Within 7 days of delivery, you must notify us in writing that your product contains a defect, the notice must contain your name, contact number and product purchased. 2 | We may require that you send a picture of the defective product. 3 | The defective product will be collected at our expense, still in the original packaging. 4 | Once the product has been returned, it will be checked. If the defective product contains a defect, you have the option of a refund or exchange. Defective goods does not include damage caused after shipping our products to you.
  • There’s nothing wrong with my product, can I still request a refund?"
    Due to the nature of our product, we cannot refund products that have no defect.

TERMS & CONDITIONS

For general information or inquiries concerning your order please contact us at:

E : info@alivegoods.co.za  T : 073 963 4633

  • Alive Goods South Africa
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